FAQ’s

Yes, if the items have the same design being printed, we need to be 101% sure for this.

New Delhi, Amritsar, Mumbai, and Kolkata.   

Mumbai (Bombay) is for LCL shipments, for FCL shipments we also use Mundra or Pipavav as well as Nhava Sheva (Mumbai). We also use a dry port called Ludhiana/Jalandhar and for textile shipment we sometimes use Tuticorin or Tirupur or Kolkata as well.  

For sea shipment orders, we normally work on 30 to 40% deposit and rest on BOL copy OR via L/C at sight or balance payment on shipment via wire transfer (TT). We can also accept L/C 30 to 90 days after doing a credit check on the client through Dun & Bradstreet (D & B) or our bankers. Special payment terms are acceptable in some cases also. 

For air shipment we normally work on 30 to 40% deposit and rest before shipment leaves from the factory.  

We work with many different brands, stores and multinationals, but if you need any DU-PRO or pre-shipment inspection via SGS, ITS or STR etc., we can arrange the same for you as well. We might put a small surcharge for this from 1 to 1.5% due to extra special handling. We always strongly suggest agreeing, the detailed check list with picture and AQL levels before inspection so that there is no confusion later. Also, the list of minors, major and critical faults MUST be agreed in written with picture to be 101% sure.  

It is normally 4 to 6 weeks ex-India for small orders and for big orders it is 6 to 10 weeks ex-India, also can do the part shipment if required. However, for exceptional cases we can do it in lesser time also. It all depends on demand and stock position in the factory. To process your orders faster processing, we might ask for a small surcharge on a case-to-case basis. It's always better to keep extra 1-2 weeks as there can be multiple problems like port congestion, strike, computer system down etc. (all this beyond our control)  

We normally use 2.5% major and 4% minor AQL level, if you need anything special, please double confirm to us before the order placement. Also, you must agree on the check list points very well in time before we start the actual production then changes might not be possible. 

We do all these products and have most of our products checked and certified, but in case you need any special certification for some project we can arrange the same against pre-payment by any international certification company. All or any certifications may be chargeable please confirm this before in written. Also, if you want production to be of any international standard the same MUST be agreed on the PI term & conditions and on your official PO itself not later, otherwise we will not be responsible for the same.  

We have an audit report which can be sent to you. We have been audited before in case your team wishes to audit the same can be arranged as well, with a prior appointment. 

We do not use any child labor inside our factory and are members of The Sports Goods Foundation of India (SGFI) an organization who works towards rehabilitation and prevention of child labor in the sports goods industry.  

In case a buyer wishes to visit the factory, they are more than welcome, with a prior appointment. Also, we suggest check list for the same.  

From our factory to the airport, it is 8-10 hours normally but keep 1 day to be on the safer side. Keep 2-4 days for custom clearance as well. For air shipment, to any major airport Worldwide from Indian airport is 7-10 days maximum but situation changes very fast, better to double check at the order placement and shipment time  

From factory to dry seaport is 1-2 days and other seaport it is 5-7 days normally. Keep 2-4 days for custom clearance as well, also 1-2 days buffer is recommended.  

Please double confirm the same from us as we need to check in written with our shipping agents also. There are many direct and indirect vessels so don’t take any information for granted online unless we have sent you the same in written and confirmed.

Unless we get the payment copy, official PO and complete details plus check list asked for the specific project or PO in this sheet on email with a copy to concerned email of accounts and account manager we cannot start the order process please note. We need the payment to be in Indian bank account to start ok 

1. For 1 or 2 samples we will send you free samples, but you must pay freight charges. 

2. For more than 2 to 3 samples, you must pay both sample & freight charges. 

3. If you need customized sample, you must pay customized cost, sample and freight cost for the same. Which amount will adjust in order.  

Kindly keep 3-5 days for the same after the money has been received in our bank account. All the big shipping companies’ office are in Mumbai, so we need to courier the originals to them which normally takes 2-3 days to reach only 

We can provide you with the same product and category-wise. 

You must check at your end at the time of ordering tobe 101% sure, mention your requirement on our PI as well as your official PO otherwise we will not be held responsible for the same.  

Yes, but small amount only. For shipments, you can pay by T/T or L/C.  

Digital vector artwork as an Adobe Illustrator file (.eps or .ai) with texts converted to objects. If submitted as Photoshop minimum resolution must be 300dpi at 100% print size.  

Depend upon the quantity, branding, design etc. Always keep a 1-2 weeks buffer.  

  No this is extra always.  

We have no standard price list. We are a CUSTOMISED OEM manufacturer, so we have infinite variations of style, size, handle type & printing so it is not possible for us to make a price list. Prices are available as per your requirements.  

Our creative design team has many years of experience and will be able to advise and produce visual and CAD for you to see your artwork. We can create 2D and 3D if that helps, charges might be applicable. 

1. Size of the item/ in textile – size chart as per your country standard. 

2. Color of the item 

3. Type & length 

4. Material and percentage of each material 

5. Printing details with artwork file 

6. Quantity 

7. Full address with postal code 

8. Shipping option (by sea, by air or by courier) 

9. Box requirement, style, artwork , & size if you need special packaging. 

Please send us an E-mail with the above details, we will send you a quotation within 24 to 48 hours normally.  

This is our fundamental job to provide you the samples before ordering. Generally, we take 5 to 10 days to prepare the samples with your print & style, it might be more if we don’t get all the raw materials on time, we can send you the ready samples against pre-payment of charges and freight or can use your courier account also.  

1. Company name – COMPLETE – it should be same as the company who is sending us the deposit – in case you need to send goods to some other address or country please provide your and their details complete along with the contact numbers. 
2. Complete address including the postal code- country name and contact number/email ID of logistic / shipping in-charge. 
3. Contact person and name (including mobile) of all Team members involved in this project. 
4. Airport / seaport main we will use – and final port name also. 
5. Payment terms are 50% deposit and rest 50% when we send you the BOL copy (for sea shipment) in case of air shipment 50% and rest 50% before the goods leave the factory. 
6. Any special instruction you have for the goods we MUST mention on the PI as we MUST have separate check list for our QC/QA team at the time we start the order. Check list client must send us advising all important points so that the production is carried accordingly. 
7. Packing labels / requirements special if any 
8. Shipping marks (extra sheet) on inner/outer boxes 
9. Any label/stickers or print required on the poly bags. 
10. Any applicable safety standards on our product you must double check at your end as well.
11. Mode of shipment: ex-works / FOB/ CIF or Door delivery 
12. Please go through all the FAQ so that there is NO scope of mistakes  

In case of incomplete details, we cannot start the order production process, or the production can be delayed for which we are not responsible.  

Kindly note that we will assume that you have read all the above points carefully and have understood the same. 

You are most welcome to clear your doubts if any. 

Our minimum quantity is 100 pieces to 500,000 pieces (depends on style & material) Value wise we normally do not accept less than USD 3000 to 5000 orders. 

Yes, we mostly send them without air (deflated) unless specified. We can ship inflated balls however the cost of shipping and handling is very high. 

In this case, when we inflate the bladder (i.e.,sports ball inner tube) this loses some air due to its nature after a few days’ time (say 3-4 days) so must be filled again with air. We suggest the sports ball with latex bladder be inflated each time before playing.  

It is normally less than 1% of the leaking percentage. We follow AOL levels of 2.5% major, 4 % minor, and 0% critical as per international standards.  

In this case when we inflate the bladder (i.e. sports ball inner tube) this does not lose any air for good 20-30 days’ time, then after this time the sports ball might need to be re-inflated.  

Whenever we quote any prices, they are always for the deflated ball with bulk packing, in case your ball is to be shipped inflated that is possible of course but the freight becomes too high, we can only use butyl bladder (special latex) for this ball. For doing small packing, the surcharge will apply.  

Normally we do bulk packing, but any special packing requirement can be done as per your specific project. 

The price of the ball varies as per the outer finish. Carbon finish is more expensive, then high shine, then low shine, and at last natural kid grain finish. Also, 2 layer is cheapest, then 3 layer little more expensive than this and 4 layers most expensive. 

The sample lead time normally with any imprint is 3-7 days and if you need the client logo and imprint etc., it can vary from 3 to 14 days depending upon the raw materials.  

If you need just a few samples, for the new client we send them FREE using their courier account number and in case they do not have a courier account we ask for the freight money via a bank or Western Union and then arrange to send the samples. In case more samples, we charge for the same.  

Yes, you can, but we normally charge for the same on an actual basis, this amount is refundable on the first order.

We normally have minimum shipment value with assorted products and sizes etc., as USD 2500 but we can do smaller shipments and put a 10-15% surcharge for the same. 

Yes, that’s possible, we have done that for many of our other clients already. 

Yes, that is possible of course, if you send us your drawing, visuals, counter sample or picture we can always try to match them. 

Yes, we produce on an OEM basis, as per your specific design and requirement etc.  

No, you must have formal authority to print any graphics on your merchandise. For example, we cannot print Nike Swoosh unless you have the license to use Nike Swoosh. Also, you need a high-resolution image, and most website images do not satisfy the resolution requirements.  

Yes, we offer embroidery services on all kinds of apparel and accessories available.  

Our qualified and experienced staff pays attention to even the minutest details of your design. You will also have a dedicated customization specialist who will
work with you to ensure that your product turns out incredible, just the way you imagined it to be.  

We can provide client reference and other details as you want.

Debossing has a four-step process. 1) Metal plate – When it comes to debossing, the first step is to create a metal plate containing your design. It involves using a dye-cutting process for a flawless look. Once the plates are ready, the manufacturer formulates how deeply the design will be stamped into the product.
2)Wake up the machine – Once the plate has been inscribed, it is fit into the machine that will stamp the product with your custom design. The reason why
machines are used in debossing is that they improve the accuracy and efficiency of the printing and generate custom products at a faster speed. 3) Debossing requires pressure – Debossing machines can develop severe conditions that result in a logo becoming a permanent part of products. Debossing demands extreme pressure and allows the design down far enough into the material to permanently preserve the artwork. 4) High temperature – Debossing uses high temperatures to change the material into the desired logo shape. It usually works at 100 degrees Celsius or 212 degrees Fahrenheit. Due to such high temperatures, the customized imprint looks unique and stylish and won’t flake or fade over time.  

Pad printing involves an in-explicit offset printing process. An image is handed over from a plate, through a silicone pad, onto a surface that needs printing. Today, there are two distinct methods used in pad printing. The first is the conventional “inkwell system,” and the second one being slightly newer and more widely accepted the “sealed cup system.”  

The best part about digital printing is that you can incorporate any colour into your design. Since digital printing is also known as four-color printing, it involves replicating four colours: cyan, magenta, yellow, and black. These four colours can create any colour in digital printing, giving you a crisp look. The process is different from screen-printing, where every colour is added into the product as a separate layer. In digital printing, all the colours print at the same time. This
process saves time and a significant chunk of money.  

There are five common types of (back) closure systems. These closure systems are Leather strap and grommet Fitted back closure Tape closure / Velcro closure Slide closure Snapback closure. 

Adjustable Baseball Caps have closures on the back of the caps that help you to adjust the size. The common examples of closures include Plastic snap, hook/loop tape, fabric tuck strap with slide closure, leather strap antique brass or silver buckle and grommet.  

We are available 24 hours via email and what’s app but due to different time zones might not be able to reply at that time, So please keep sometime for reply. You can also call us at +91-9814064404 OR +91-9056407864 OR +919056407869 from Monday to Saturday 9:00 a.m. to 9:00 p.m. Indian Standard time.  

A low profile or crown cap is a description of the shallower height of the crown. The crown is usually 2-3 inches in height.  

A Mid-Crown or Profile Cap refers to a baseball cap with a 3 to 4 inch slightly lower crown.  

A Fitted Cap is as the name suggests fitted to your head (one size fits all).  

Only the area where the laser is aimed will be affected. It is a non-contact process that uses energy and heat of the laser to vaporize and melt. This means that no damage will be caused to the surrounding area of the material.  

A high-profile cap has a crown more than 4 inches high in height. High profile caps also have a buckram lining.  

A Trucker Mesh Cap is also known as net back cap is a type of baseball cap. Its design includes a panel crafted of plastic mesh in place of the usual four cloth panels finishing the back, is used instead. The wide, open weave of this mesh helps the head to cool quickly, and the plastic mesh is less sweat-absorbent than any other type of cloth.
Some, trucker mesh caps come with the foam front. The foam front is highly absorbent, serving both as a sweat guard and an ideal surface for the wearer.  

Debossing is the process when a dye is pressed into the material for a sunken impression. This process is the opposite of embossing, where a pattern is carefully pressed into the backside of material and raised on the front.  

Digital printing is one of the few printing methods available for decorating your promotional products. It is known by different names including, full digital color label, four-color printing, and CMYK printing. The process of digital printing is somewhat the same as printing a picture or a document on an inkjet printer but with a few considerable.

Laser engraving is a process of leaving a lasting mark on the material through a laser beam. Unlike the other conventional methods, the heat of the laser beam melts and vaporizes the part of the material. What is left behind is an effortless, permanent engraving.  

Pad printing, also known as topography, is a process of transferring wet ink through Silicone-based press-pads to provide uniform pressure across irregular or flat substrates. Pad printing was created initially to print the clock and watch interfaces. However, today, it is not impossible to not be within arm’s reach of a product that has been printed via a pad printing machine.  

Spot colour is a method of printing on hoodies, T-shirts, jerseys, aprons, hats, and more. The process draws spot colors from multiple programs and prints in solid shapes and colours. The process is exceptionally challenging and offers excellent results with attention to detail.  

Some caps, when you remove them from your head, still hold the shape of the cap. Others, when you remove the cap, the crown collapses into a floppy fabric. This is the difference between structured and unstructured caps. Structured caps have been reinforced with a buckram, behind the front two panels. The unstructured hat does not have (typical) white buckram panels.  

The primary difference between antibacterial and antimicrobial materials is the kinds of micro-organisms they act upon. While antibacterial products like soaps and detergents eliminate the growth of bacteria, antimicrobial products like hand sanitizers eradicate the spread of bacteria and other viruses.  

Debossing creates an image that is pressed into the material and indented, while embossing creates an image that is raised a little higher.  

The primary difference between a fleece and a sweatshirt is that a fleece consists of uncountable hair or wool while a sweatshirt is a loose shirt that is typically made up of a knit fleece.  

Pad printers are used in a variety of applications. From different parts, promotional products to tugless T-shirts, they can print it all.  

There are numerous benefits of spot colour printing. They look great when printed, and allow raw, vivid shades to be present on the desired material. Not only does the color looks great when printed, but the entire printing process facilitates the user to have complete command over the colours. The colour that prints on the fabric ends up being clear and precise to perfection. Since the colours are partitioned and not blended in the design, it is safe to use spot colour printing.  

Any clothing that is over certain measurements. These measurements are based on country/gender.

Most HRM products have size charts to guide you on which size you should order. You can view the files- size chart should become a part of official PO while sending us the order.   

HRM makes uniform to fit everybody, with Junior and Senior ranges in a wide range of styles, sizes and lengths for the perfect fit. 

Delivery attempt first time made, and the delivery is not made, second attempt may be chargeable.  

Yes, you can do this by adding a new delivery address on email.   

As agreed, but keep some buffer time always.  

Refund are NOT possible when making the international deliveries, so better to get the goods inspected in case of any doubts or confusion. You can do it yourself
or hire a 3^rd part agency like SGS for the same. We are always there to send you the product image and video as well.
Once goods leave India it is almost impossible to get them back.   

Unfortunately, it is not possible to add or make changes to an existing order, its better to raise a new PO and ask for new PI from us otherwise big chance of
confusion.  

HRM will notify you via email or you can ask for the same to be 100% sure. Normally it takes 3-5 working days to get Any payment into our bank account.

From Indian seaport to European seaport, it normally takes 4-5 weeks’ time and for other major seaport 5-6 weeks, for air shipment it takes 1 week approximately. It is always better to keep 1-2 weeks as buffer, in case of any delay in vessel, strikes. Port congestion etc. Also, we always recommend that you double check with us and confirm in written all the shipment transit timings with us which your local shipping agent have told you as they are NOT fully aware of the Indian situation always.

Depend upon the design & order size, but normally it is 1000 pcs please note.